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Customer Service Advisor

Customer Service Advisor teaches you everything on the topic thoroughly from scratch so you can get a professional certificate for ... Show more
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  • Curriculum
  • Reviews

Overview: Customer Service Advisor

Customer Service Advisor Course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievements in professional life. This Customer Service Advisor Course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.

 

To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.

 

The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

 

Accredited by CPD

Instant e-certificate and hard copy dispatch by next working day

Fully online, interactive course with audio voiceover

Self-paced learning and laptop, tablet, smartphone-friendly

24/7 Learning Assistance

Discounts on bulk purchases

 

Certification

Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping costs $5.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

 

Accreditation

All of our courses, including this Cell Biology Fundamentals Course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Module 01: Introduction to Customer Relationship Management (CRM)
Module 02: CRM Fundamentals
Module 03: CRM Strategies
Module 04: CRM Databases
Module 05: Deepening Customer Relationship
Module 06: Handling Customer Complaints
Module 07: Introduction to Customer Service
Module 08: What’s Different about Good Customer Service?
Module 09: Customer Service Communication Strategies
Module 10: Building Rapport Over the Phone
Module 11: Active Listening and Managing Tough Callers
Module 12: Problem Solving over the Phone
Module 13: Time Management
Module 14: Record Keeping and Filing Systems
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Course details
Level Advanced
12 Months
Intended audience

Who should take the course?

Anyone with a knack for learning new skills can take this Customer Service Advisor Course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

 

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