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Customer Service Management

The Customer Service Management course is designed to provide learners with an in-depth understanding of the keys to providing successful ... Show more
  • Description
  • Curriculum
  • Reviews

Overview: Customer Service Management

Customer Service Management teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Customer Service Management is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.

 

To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.

 

The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

 

Accredited by CPD
Instant e-certificate and hard copy dispatch by next working day
Fully online, interactive course with Professional voice-over
Self paced learning and laptop, tablet, smartphone friendly
24/7 Learning Assistance
Discounts on bulk purchases

Certification

Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost $5.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

 

Accreditation

All of our courses, including this Customer Service Management are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Module One: Who We Are and What We Do
Module Two: Establishing Your Attitude
Module Three: Identifying and Addressing Customer Needs
Module Four: Generating Return Business
Module Five: In-Person Customer Service
Module Six: Giving Customer Service over the Phone
Module Seven: Providing Electronic Customer Service
Module Eight: Recovering Difficult Customers
Module Nine: Understanding When to Escalate
OIP (4)
Course details
Duration 2 weeks
Level Intermediate
12 Months
Intended audience

Who should take the course

Anyone with a knack for learning new skills can take this Customer Service Management While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

 

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