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Customer Service Training Course

This customer service skills training course is ideal for anyone working in or aspiring to work in a customer-facing role. ... Show more
Instructor
Ade Ola
23 Students enrolled
  • Description
  • Curriculum
  • Reviews

Overview: Customer Service Training Course

Customer Service Training Course teaches you everything on the topic thoroughly from scratch so you can get a professional certificate for free to showcase your achievements in your professional life. Customer Service Training Course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.

 

To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.

 

The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

 

Accredited by CPD

Instant e-certificate and hard copy dispatch by next working day

Fully online, interactive course with audio voiceover

Self-paced learning and laptop, tablet, smartphone-friendly

24/7 Learning Assistance

Discounts on bulk purchases

 

Certification

 

Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping costs $5.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

 

Accreditation

All of our courses, including this 

Customer Service Training Courses, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
Module 01: Who We Are and What We Do
Module 02: Establishing Your Attitude
Module 03: Identifying and Addressing Customer Needs
Module 04: Generating Return Business
Module 05: In-Person Customer Service
Module 06: Giving Customer Service over the Phone
Module 07: Providing Electronic Customer Service
Module 08: Recovering Difficult Customers
Module 09: Understanding When to Escalate
OI11P
Course details
Duration 2 weeks
Level Intermediate
6 Months
Intended audience

Who should take the course?

 

Anyone with a knack for learning new skills can take this 

Customer Service Training Course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

 

LearnedPortal is here with UK Accredited CPD Courses for your Up-skills. Professional Development is not made easy. You can now get certified from the comfort of your home by a well-recognised Institution of Learning.

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